JM UK Agencies offer a fast delivery service. All UK Mainland orders are shipped free of charge subject to destination. Usually products are dispatched 24 hours from receipt of order, subject to stock. All goods are fully insured in transit.

Placing an order for the first time with a request to be delivered to an alternative address, will require the transaction are to be fully matched and verified.

Orders are dispatched on weekdays (Mon-Fri), except Bank Holidays, on a next working day tracked delivery service.

Orders placed on Friday after 1pm will be despatched the following Monday (exc Bank Holiday)

Delivery Schedule

In the instance where there is a failed delivery, due to the customer not being present or anyone able to sign for the parcel at the delivery address on the day, the courier will try your nearest neighbour and if unsuccessful, will make a further attempt delivery of the parcel the following working day. Further failures will lead to the parcel being returned to the courier's depot and held for three days awaiting the customer's collection.

If the parcel is returned to us by the courier and the customer requests a re-delivery, an additional delivery will be charged to the customer.

If any parcel is refused by the customer, a courier dispatch and return fee will apply to the value of £14.99.

If a customer decides to cancel the order due to a deadline not met and after a failed delivery attempt where the customer has not been there to sign for the delivery, a courier shipping cost will be incurred by the customer to the value of £7.95, which will be taken from the refund amount.

Upon receipt of your delivery before you sign for the parcel, if the package is damaged or if you think that your parcel has been tampered with, please ensure that you bring this to the driver's attention and sign for the parcel as damaged.

Any shortages, damages or incorrect items delivered must be reported within 48 hours of the parcel being signed for. To raise a claim, please send a message from our Contact Us page.

Any incorrect items being returned back to us must be in their original packaging and exact condition as sold and received.


Deliveries that are in dispute or are under courier investigation can take up to 7-working days for resolve, during this process no alternative products or refunds can be authorised until the courier investigation have been completed.

Customers requesting that their delivery is left in a safe place do so at their entire risk. Any orders placed with our company will require a signature of receipt upon delivery with the driver to validate any possible claim.